The customer will be responsible for any additional customs fees/duties/taxes. Please be prepared for these additional fees if you reside outside Europe and your order value surpasses below amounts:
United States: Orders below $800 are not subject to tax or import duty. Any amount above $800 will be subject to tax and import duty. A $850 order will be taxed at $50.
United Kingdom: Orders below £135 are not subject to tax or import duty. Orders exceeding £135 are subject to 20% sales tax + 2% import duty.
Processing and transit time applies to business days Monday-Friday, excluding weekends and (bank)holidays. For International Shipping, transit time is also valid pending normal customs clearance. This can vary for each location due to international transfer and clearance processes.
If the address provided is found to be incomplete, incorrect or insufficient for delivery, or the package is unclaimed and returned to sender, the buyer will be responsible for additional shipping charges.
If a package is delayed, lost while in transit, or a question arises regarding the facts of delivery, we will make all efforts to recover the package. A search query or research case will be opened to initiate the recovery process, which can take up to 30 business days for proper investigation. Upon resolution of the research case, if the package is unable to be located, a replacement will be issued for the product(s).