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Frequently Asked Questions

Shipping

What Shipping Methods Are Available?

We offer free tracked shipping on all orders worldwide through DHL. Orders from The Netherlands are shipped with PostNL.

For a flat fee we offer FedEx International Priority shipping, ensuring worldwide next-day delivery before 12:00 PM.

Do You Ship Internationally?

We ship internationally and are able to offer next-day delivery worldwide.

How Long Will It Take To Get My Package?

Depending on where you are located and which shipping method you pick, your order will arrive within 1-7 days. You will be able to track your parcel throughout its entire journey.

Free Shipping delivery time:

US/Canada: 5-7 days

Europe: 1-3 days

United Kingdom: 2-5 days

Other countries: 7-10 days

Optionally, we offer faster FedEx International Priority shipping for an additional flat fee. Your order will be delivered the next day before 12:00 PM.

Payment

What Payment Methods Are Accepted?

We accept all major credit cards (VISA, MasterCard, American Express), PayPal, iDeal, Bancontact, Giropay and SEPA Banking.

Is Buying Online Safe?

This is an important question and our priority at The Case Club is to ensure the privacy of our customers and safety of payment. Our website is SSL-encrypted and together with our payment providers we are able to guarantee safety when shopping online with The Case Club.

Orders & Returns

How do I place an Order?

Pick your favorite personalized product(s). After personalizing your product, you are able to view them in your cart. Once you are ready to checkout, simply press the checkout button, fill in the required information and checkout with your preferred payment method.

How Can I Cancel Or Change My Order?

Sales on personalized products are final. If you have made any error during your order and want to make changes, please reach out to us immediately as this highly increases the chance that we are still able to make changes to your order. Once your products have been personalized, we can unfortunately no longer change your order.

Do I need an account to place an order?

No, you are able to checkout as a guest.

How Do I Track My Order?

Once your order has been shipped, you will automatically receive an e-mail with tracking information.

How Can I Return a Product?

Please reach out to us if you wish to return a product. We will guide you through the process. For any questions on our Return Terms, please visit our Delivery & Returns page.

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